Returns or exchanges will not be entertained by Lilium unless Lilium is at fault for the following:
- Customer receives damaged item/s
- Order is not packaged properly and resulted in damaged item/s
- Order is sent to the incorrect address
Lilium ensures that all orders are packed carefully in order to avoid damaged items in transit to your address. Lilium will not allow exchanges for damage caused to the item/s by external factors eg. mishandling by the courier.
If you input the incorrect address in your order form, please make sure to rectify it asap before your order is shipped. Otherwise, Lilium will not be held responsible for a misplaced package. If the package is returned to Lilium and you still wish to receive your order, you will have to pay for additional shipping fee in order for Lilium to send your order. However, if you updated your address and Lilium failed to note this, Lilium will give you an exchange for your item free of charge.
All inquiries: dettsuuu @ gmail.com